![]() ![]() Here's a quick comparison of a conventional small business PBX system and a Unified Communications system that combines an Internet Protocol (IP) PBX and other features. Small business PBX phone systems today are increasingly more sophisticated. With an IP-based system, end users can use an IP phone, landline phone, or softphone (a telephony application running on a computer, with a headset attached). A good virtual PBX provider will always incorporate the latest technology innovations and continuously deliver an up-to-date product.īecause it's based on IP addresses, a virtual PBX is ready by design to connect with outside apps like customer relationship management (CRM) software and interactive voice response (IVR) tools. Hardware systems become obsolete within a few years if they aren’t upgraded regularly. All that's required to receive a forwarded call is a phone headset and an Internet connection.įor account and network management, service providers typically include a web-based interface that offers analytics tools and generates reports. Since a virtual PBX uses IP addresses to route calls, forwarding can be managed more easily. Your virtual PBX provider typically takes care of troubleshooting, performance monitoring, and software updates. Over the long term, a virtual PBX will cost less than a traditional, locally hosted PBX. With its fast, hardware-free setup, a virtual PBX is especially well-suited to businesses anticipating growth or needing connectivity in various locations. Since it's cloud-based, a virtual PBX can be up and running more quickly than a system requiring hardware installation. Since a virtual PBX runs on the same network with Internet access and data, no dedicated application server hardware or infrastructure is needed. You’ll learn about several benefits in the video above, but here are ten to keep in mind: Have a better means of supporting and keeping a remote/global workforce connected and productive. Invest in cloud-based technologies as they pursue digital transformation.ģ. Shift from CAPEX to OPEX and reduce total cost of ownership (TCO).Ģ. Various industry reports project continuous growth for this type of hosted PBX because enterprises increasingly want to:ġ. While a traditional PBX uses landlines and local hardware to connect to a dedicated phone network, modern organizations use a virtual PBX, also referred to as a cloud PBX or cloud-hosted PBX. PBX systems enable phone menus and call transferring options, so if you’ve called a business and had your call rerouted, listened to a custom greeting, or sat on hold, you’ve used one.ĭue to the growing rate at which businesses are migrating from their legacy PBX to a cloud-based PBX, the market for PBX systems is growing. A PBX system helps increase productivity and gives your business a professional voice when communicating with customers, colleagues, and partners. ![]()
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